Knowledge Sharing

Definition of Terms

• Software-as-a-Service (SaaS)
  • SaaS is a software business model where software applications are delivered remotely over the internet, where customer pays a subscription-based fee to use the application which is hosted with the SaaS provider.
  • also referred to as an On-Demand business model as customers are able to develop applications remotely based on their requirements on a need basis, and rent the applications from the SaaS provider
  • customers do not own the software and supporting infrastructure, such as the hardware server and database, but only the right to use the applications.

• Enterprise Management Systems (EMS)
  • EMS is an integrated business management system that serves all departments within an organization or enterprise.
  • also known as ERP (Enterprise Resource Planning) which can include software for various functions of a manufacturing process such as order management, material purchase, inventory management, production schedule, invoicing, transportation, human resources etc.

• Unified Configurable Architecture (UCA)
  • UCA is a system platform that enables flexible and scalable creation of customized software applications capable of managing the end-to-end business process and information of an organization's operations.

• Role-Based User Interface
  • Role-Based User Interface provides the displays with functionalities appropriate for different role responsibilities. The role for each user is determined through a web page login authorization. Base on the duties of that role, the system will generate a custom role interface for executing the functions to fulfill their duties and also grant the access rights to the appropriate data in the database.

• Key Performance Indicator (KPI)
  • KPI is a business metric used to evaluate factors that are critical to the success of an organization. It is a set of indicators to measure data against a benchmark for enterprise success, which then helps assess progress toward declared goals. Some examples of business KPIs used are net revenue and customer satisfaction or retention levels.

• Total Costs of Ownership (TCO)
  • TCO is an assessment tool that systematically accounts for all costs related to an information technology (IT) investment decision.
  • TCO constitutes the cost of purchase and all aspects in the further use and maintenance of the purchased system, such as user training, system support and upgrades, addition of new requirements etc.

• Over the Air (OTA)
  • OTA is a standard for the sending and receiving of application-related information in a wireless communications system. It is commonly used in conjunction with the Short Messaging Service, which allows for the transfer of small text files using the mobile phone.
  • OTA messages can be encrypted to ensure user privacy and data security.